Frequently asked questions

You'll have the chance to crop, edit and preview your photos before submitting.

Please review spelling, crops, and image quality carefully, as we print exactly what is submitted.

Printed colours may vary slightly from what you see on screen, as displays differ in brightness and calibration and prints are produced using ink rather than light.

By submitting images, text or designs, you confirm that you own them, or have permission to use and reproduce them.

We're unable to print content that is protected by copyright, trademark or licence, including licensed characters, logos, brands, artwork and professional photographs without a release.

We reserve the right to decline or cancel any order containing content that violates the above, and no refund will be issued for work we've been unable to complete as a result.

Our photo magnets come in sets, with a range of sizes to suit every kind of moment, whether you’re creating a little collection for yourself or putting together a thoughtful gift.

Yes, but Instagram compresses photos, so the print may look soft.

For the sharpest result, use the original from your camera roll.

Yes, as long as your order hasn't been fulfilled.

Contact us within 24 hours of placing your order with:

your order number
your new photo
which photo it should replace

and we'll swap it for you.

Once an order has been fulfilled, however, we're unable to make changes, so please check your crops and previews carefully before you submit.

Every order is made to order. We fulfil orders within two business days of receiving them, and dispatch them the next business day.

Delivery times depend on your location and the postage option you choose, and you'll receive tracking details by email once your order is on its way.

Business days are Monday to Friday, excluding public holidays.

During busy periods such as special holidays, please allow extra time for order processing and delivery.

Delivery times will vary depending on your location.

Once your order has shipped, you will receive an email with tracking information.

Standard shipping is $9.95 flat rate, Australia-wide.
Express shipping is $14.95 flat rate, Australia-wide.

We are an online store, and all orders are posted.

We do appear at pop-up markets from time to time, so keep an eye on our Pop-up markets page or Instagram to find us in person.

Every Life by Frame product is made to order using your own photographs and details.

Because each item is customised for you, we're unable to offer refunds or exchanges for change of mind.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If you'd like to cancel your order, please contact us within 24 hours of purchase.

Once your order has been fulfilled, it can't be cancelled or refunded.

We take great care with every order. If your item arrives damaged, defective or not as described, please contact us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.

Frequently asked questions

Photo keepsakes

Shipping and delivery

Returns, refunds and cancellations

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